People tell us they like the personal touch they get with 1Velocity. We stay-in-touch with our customers and make it easy for you to stay-in-touch with us.
Well, now there is a new way to stay connected to 1Velocity. After several requests, we’ve joined Facebook.
Our new Facebook page is all things 1Velocity in one place.
Visit the 1Velocity Facebook page now and click the “Like” button to follow us.
I had the opportunity to meet with a few customers this month. Two customer service stories they shared with me stood out.
One customer in the broadcasting business said he noticed something right away that sets 1Velocity apart from the other Internet carriers he has dealt with. At the bottom of all the emails our network team sent him during setup, he saw the following statement:
24/7 NOC Emergency Contact Line: 702-333-3753 - This number uses a hunt pattern. Please allow to ring until you reach a live team member. If you are unsuccessful reaching a live team member please call back. 1Velocity takes pride in our customer service. As a 1Velocity customer you will always reach a live team member.
He and other customers have told me that too often when they call other carriers, they have to call an automated line and end up getting stuck in a phone tree. Or, they reach someone who has little to no real technical background. Or they have to open a ticket via email or in a web browser (kind of hard to do when your internet is down) to get service. Most feel helpless, wondering if anyone in a position to help is working on the problem.
Our escalation list includes three layers of contacts from the tech support group to management to me, the CEO. In four years, I have only been called once.
The second story comes from a new customer in the distribution business. The customer moved to 1Velocity after a bad experience with his previous carrier, a regional CLEC.
The customer had an outage and called tech support. The CLEC customer service rep said they didn’t know they had an issue but would get back to the customer shortly. Three hours later, the customer was back up but hadn’t heard from the customer service rep. The following day, more than twenty-four hours after the issue had been resolved, the CLEC customer service rep finally called back and said the connection should be back up. The customer could not believe his carrier didn’t have a better grasp on the status of the network.
If you listen to or read our customer testimonials, you’ll learn customer service is one of 1Velocity’s strengths. Maybe that’s why, according to Speedtest.net, no other carrier in Nevada has higher customer satisfaction ratings than 1Velocity.
The old 1Velocity website
1Velocity.com: Simpler, faster, and now with email subscribe!
We just finished some improvements to the 1Velocity website. Our website is one of the primary ways people learn about how 1Velocity can help their businesses. Now, It is also a great way to stay updated on what’s new with the company.
Our primary goal with this refresh is to allow visitors to subscribe to our email newsletter. You can now sign-up to receive emails with expert tips, upcoming events, and news from 1Velocity. Subscribe to get Ethernet Tips
While we were at it, we made a few other changes:
We hope to continue to make improvements. Please take a look at the new 1Velocity.com. Then, leave a comment or email us with what you like and what we can improve.
On Wednesday, the House Financial Services Committee approved a bill that would effectively legalize online poker and other nonsports betting, overturning a 2006 federal ban that critics say merely drove Web-based casinos offshore. The bill would direct the Treasury Department to license and regulate Internet gambling operations, while a companion measure, pending before another committee, would allow the Internal Revenue Service to tax such businesses.
via Congress Is Rethinking Its Ban on Internet Gambling – NYTimes.com.
Semantics can be tricky when it comes to technology, too. Take the concept of “carrier Ethernet.” We think we know what it means: Ethernet services provided by carriers. But it’s not that obvious. There are three distinct offerings, all with specific characteristics, under the broad umbrella of carrier Ethernet.
Learn the differences: The many flavors of carrier Ethernet (Network World).
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