San Francisco pioneered using social media to connect citizens to 311 services. Recently, they partnered with Los Angeles, Boston, Seattle, and numerous other cities recently to the Open 311 API, which makes it easy for other cities to provide similar services.
Chris Vein, the CIO for San Francisco, said at the launch event, “We’ve done all of that work. We’ve come up with all of those rules and standards and we’re giving it away for free. If somebody in another city wants to use this, they can take it and their programmers don’t have to spend months going through the protocols and figuring out how to make it interoperable.”
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